The MagicDoor's Help

Unlock the full potential of property management with MagicDoor's Help. Dive into expert insights, practical guides, and industry tips to streamline operations, enhance tenant experiences, and scale your business with confidence.

Users

How to Set Up Auto-Pay

How to Invite an Owner to Their Portal

How to Help Tenants Access Their Portal if They Forget Their Password

How to Set Property Manager Permissions

How Tenants Can Add or Update a Payment Method

How to Navigate Your Tenant Portal

Accounting

How to View & Manage Bank Accounts

How to Add Bills on MagicDoor

Property Bill vs. Company Bill

How to Pay Vendor Bills

How to Set Your Withdrawal Date for Rent Deposits

Settings

How to Edit Property Manager Notification Settings

How to Get a QR For Your Company Website

How to Create & Use Magic Tags

How to Select Owner Manager or Third-Party Manager

How to Edit Leasing Contact Information on Your Company Website

How to Set Up & Charge Management Fees

How to Customize Late Fee Settings

How to Edit Your Company Website URL & Theme

How to Edit & Customize Your Rental Application

How to Use Overrides to Customize Settings

How to Update Your Company Email Address & Phone Numbers

Choose Where to Receive Rent Payments

How to Link a Bank Account Using Plaid

How to Enable Partial Rent Payments

How to Enable Online Rent Collection

How to Set Up Rent Payment Settings

Rent Payment Failure Fee

How to Add a Debit or Credit Card to Your Account

How to Maximize Profit from Rental Application Fees

Charging Management Fees as a Property Manager

How to edit your company site's URL and Theme

How to Set Up Grace Balance for Late Fees

How to Separate Ledgers for Multiple Tenants in the Same Unit?

How to Set Up Payment Accounts & Rent Collection Settings

Leasing

Upload & Store Lease Agreements

How to Set the Owners of a Property

How to View Unfinished Rental Applications

How to Send a Lease Renewal Manually

How to Extend a Lease

How to End a Lease

How to View Leases by Portfolio and Property

How to Add a Tenant to a Lease

How to Separate Ledgers for Multiple Tenants in the Same Unit

How to Start an Eviction Process

How to send New Documents

How to Create a Lease

Listing

How to List & Publish a Property Listing on Your Company’s Website

How to Syndicate Listings to External Platforms

Reports

How to Download Reports

How to Track Outstanding Tenant Balances Using the Delinquency Report

How to Use the Accounts Payable Report to Track Unpaid Invoices & Maintenance Costs

Maintenance

How to Close a Maintenance Request

How to View Work Order Communications

How to Create a Bill For a Work Order

How to Convert a Maintenance Request to a Work Order

How to Create a Maintenance Request Category

How to Set a Priority for a Maintenance Request

How to Edit a Work Order

How to View Open Work Orders

How to Create a Maintenance Request

How to Create a Work Order

How to View All Maintenance Requests

How to View Vendor Work Orders

How to Create a Bill for a Vendor

How to Add a Vendor

How to Add a Vendor Bank Account

How to Generate 1099s for Vendors

How to View Vendor Information

How to Delete a Vendor

How to Set Up & Use AI Runbooks

Communications

How to Send Announcements to Tenants, Owners, & Vendors

Associations

How to Manage Association Violations & Billing

Help/Maintenance/How to View Work Order Communications

How to View Work Order Communications

This help article explains how to view communication history for a work order in MagicDoor.

Inside, you’ll find:

Where to locate a work order from the Maintenance section.
How to access the Communication tab within a work order.
What types of messages and updates are visible.
How communication history helps track vendor and manager interactions.

Use this article as a reference when reviewing conversations tied to a specific work order.

Steps to View Work Order Communications on MagicDoor

Follow these steps to access the communication history for a work order:

1. Navigate to the work order:

Click on Maintenance in the left sidebar
Select Work Orders from the menu
Locate and click on the specific work order

2. Access communications:

Select the Communication tab in the work order details
View the complete history of messages and updates
Track all interactions between property managers and vendors

Need More Help?

If you have questions, our support team is always here to assist.

👉 Contact us anytime at support@magicdoor.com